Healthcare Practice Management

First, we listened to the client's wishes and requirements and decided to conduct the Design and Discovery Phase. The reasoning is pretty simple, as the client had core business goals and a concrete development plan, the marketing part was missing. Branding, app UI/UX design concept, the very first prototype — obviously, all of this had to be done before the main MVP phase is launched. Reason? To avoid any unexpected issues and move in the right development direction conceptualized by the client.

As our team passed this phase and all of the uncertainties were cleared out, it was time to launch the MVP. The first thing that was put on the line is the integration of Athena EMR with its core backend. It provided the app with a dynamic and automated scheduling system. Main functions enjoyed by the user in this app were: book various appointments by their type before opening hours, collect all confidential information on patients in a safe manner, and cancel reservations by paying special fees.

After we implemented the core list of functionalities, we started to focus on the administrative panel. Although this part of any platform or app may seem relatively easy to implement, we have approached it with carefulness in our case. Our team has specifically worked to introduce the management of an appointment, user and waiting lists, CMS with the breakdown by appointment types, also featuring descriptions, and information required to make a scheduling.

During the integration of the Athena EMR and active development of the administrative platform, our team paid close attention to compliance with the Health Insurance Portability and Accountability Act in regards to PHI. We have set limited access and controls for the hospital facility members to restrict any potential leaks of sensitive information. To take care of regulation of access to the patient’s data in the future, we also added additional restrictions for transferring, removing, or re-using any electronic PHI. Finally, we implemented some policies for utilizing the workstations where the application is going to be used.

Like any other application targeting a special segment of a large market, this app experienced an essential demand in chat functionality. However, this app was different from a typical app equipped with chat support. Next to it, we’ve enabled the upload and submission of HIPAA-compliant documents within the storage system. And, for sure, another important step was to implement task management along with team tagging. This was done to simplify the document exchange between groups of people assisting with inquiries.