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As businesses navigate the complexities of digital transformation, the role of a strong internal culture and consistent quality management becomes increasingly vital. Research shows that 89% of companies recognize the direct impact of employee engagement on their success. To address these challenges, we at JetRuby have embraced ISO-certified quality standards, which have become a cornerstone of our approach to managing both our workforce and our client relationships.
ISO certifications are widely respected as a mark of quality, offering assurance that an organization adheres to rigorous standards for efficiency, accountability, and consistency. For JetRuby, achieving certificates ISO 30414 for Human Capital Management and ISO 10018 for People Engagement has been instrumental in refining how we manage our teams and engage with clients. These certifications reflect our commitment to operating at a high level, ensuring that we meet the specific needs of those we work with while continuously striving for improvement.
Understanding ISO Certifications: What They Mean
In the context of digital transformation, the importance of human capital management cannot be overstated. As companies push forward with new technologies and processes, having a motivated, engaged, and well-managed team is essential. Without this foundation, even the most promising digital initiatives can falter.
ISO 30414 focuses on providing a structured approach to managing human capital, ensuring that organizations attract and retain talent while creating an environment where employees can thrive. For JetRuby, this certification has been a critical tool in developing a strategic approach to workforce management, allowing us to better support our teams and, by extension, deliver superior results to our clients.
Similarly, ISO 10018 emphasizes the importance of employee engagement, recognizing that engaged employees are more productive, more innovative, and more committed to the success of their organization. By adopting the principles of this standard, we were able to foster a culture of collaboration and continuous improvement, which has had a direct impact on the quality and consistency of the services we provide.
JetRuby’s ISO Certification Journey
The path to ISO certification at JetRuby was a significant milestone that demanded careful planning, consistent effort, and a strong commitment to quality. This journey began with the critical task of finding the right auditors to evaluate our systems and grant us the certification. After an extensive search, we successfully partnered with a lead auditor from the UK and a mentor from the US. While the auditor prepared us for the official evaluation, the mentor guided us through the entire preparation phase, ensuring we met every standard.
Our preparation spanned roughly six months, during which we conducted a thorough review of the ISO requirements. This process involved assessing our existing practices to ensure they aligned with the ISO guidelines. Where we identified gaps, we implemented new, formalized procedures. While the core of these processes was already part of our operations, they required proper documentation and standardization to comply with ISO’s rigorous standards.
Throughout this period, we worked closely with our auditors, receiving regular feedback and continuously refining our processes. This collaborative approach allowed us to make necessary adjustments and improvements along the way. The final audit was a comprehensive evaluation, covering not only financial data and a wide range of company metrics but also in-depth interviews with our top management. Successfully passing this detailed review earned us the ISO certification, a reflection of our team’s hard work and dedication.
Achieving ISO certification has had a transformative effect on our operations. By formalizing our internal processes, we’ve enhanced our operational efficiency and strengthened the value we deliver to our clients. This certification embodies our commitment to upholding the highest standards of quality, ensuring consistency, and fostering a culture of continuous improvement across every aspect of JetRuby.
How ISO Standards Enhance Our Service Offerings
Thanks to ISO 30414, we continuously analyze and optimize our team’s performance, implementing cutting-edge techniques that result in a 35% productivity boost compared to industry peers. This means faster, higher-quality outcomes for our clients, ensuring projects are delivered efficiently and with exceptional results.
Our talent retention strategies, guided by ISO 30414, keep our engineers motivated and committed long-term, with an average tenure of over four years — double the industry norm. This stability reduces onboarding time, saving clients time and money, while maintaining consistency and expertise throughout projects.
We foster continuous learning through internal academies and skills programs aligned with ISO standards. This ensures our engineers are constantly improving and equipped to handle the unique challenges of each project. Clients benefit from a team that’s always growing and innovating, leading to faster problem-solving and better results.
By applying ISO 10018, we create an environment where every team member feels valued and engaged. This high level of engagement translates to better performance, lower turnover, and significant cost savings for our clients, all without compromising quality.
What These Standards Mean for Your Business
A prime example of how our ISO-powered HR management system benefits clients is through our “CTO as a Service” model. This service provides high-caliber technical leadership that oversees projects from start to finish, minimizing risks, boosting efficiency, and maximizing return on investment.
But that’s not all.
Partnering with an ISO-certified software development company brings several key advantages to your business:
Meeting Expectations
The “I” and “S” in “ISO” stand for “International” and “Standardization,” respectively. This means that the grading system of ISO-certified vendors is globally recognized and compliant with international standards. No more juniors mistakenly labeled as “Middles,” and no engineers without management skills called “Leads.” All roles and titles are aligned with industry standards.
Value Alignment
For any collaboration to be successful, it’s crucial to not only meet expectations but also share common values. ISO standards help ensure that, regardless of where your business is located, the type of projects you have, or your cultural background, our engineers will seamlessly integrate with your team and business goals.
Overcoming Turnover Challenges
One of the biggest concerns when outsourcing digital product development is the risk of high staff turnover. Frequent staff changes can disrupt project timelines, as onboarding new team members can take 3 to 6 months. Fortunately, ISO 30414 and ISO 10018 standards have you covered. According to our internal data, our engineers are highly satisfied with their work, leading to an average tenure of over four years.
Scalability
Lastly, the ISO standards have enabled us to build an incredibly efficient HR system. This means that contractors can hire and onboard dozens of new employees within days, without hassle or delays. Thanks to our Ruby Academy and its graduates, who have already undergone a rigorous screening process, we are well-equipped to support rapid hiring and team expansion.
Additionally, the stability and consistency we maintain through adherence to ISO standards result in fewer disruptions and a smoother path to project completion. For businesses, this reliability is crucial in navigating the challenges of digital transformation.
Moving Forward with Confidence
At JetRuby, our commitment to ISO-certified quality reflects our ongoing dedication to improvement and excellence. These certifications represent our commitment to creating a work environment supporting our teams and clients.
Choosing a partner with ISO-certified processes provides peace of mind, knowing that your projects are being managed with a focus on quality and engagement. As we continue to uphold these standards, we aim to deliver reliable, consistent results that help our clients achieve their goals.
In an ever-evolving business landscape, having a partner who prioritizes effective management and engagement practices can make a significant difference. We look forward to supporting your business as you navigate the complexities of digital transformation.
