Jetruby is an ISO-certified software development agency. What does it mean?

2 min read

The scarcity of skilled engineers is a pressing issue for many tech companies, but not for us. Our base is growing at an impressive rate of 100% per year, ensuring the perfect fit for the project and client team. Whenever our clients need help with their digital products, they have access to top engineering teams and an extensive pool of developers. JetRuby is an ISO-certified software development agency, which proves our commitment to the best people management practices, fueling our clients’ projects with dedicated developers.

ISO certification also means adhering to the most recently globally recognized HR standards (ISO 30414 for Human Capital Management and ISO 10018 for People Engagement). This article will explore the role of these standards in our work as an ISO-certified software development agency and detail our people management practices.

Some Words About ISO 30414 and 10018 Standards

ISO stands for the International Organization for Standardization, which sets global standards across technical and non-technical areas. Although JetRuby prioritizes technological advancement, our ISO-certified software development agency also regards people management and engagement as crucial ways to create value for our and our clients’ businesses.

An organization is only as good as its people – which is why the workforce of a company is often one of its largest costs.” — this quote from the ISO’s official website fully resonates with our approach. That’s why we pay huge attention to this global standard for Human Capital Management. It embraces various metrics, such as:

  • Costs, 
  • Diversity, 
  • Turnover, 
  • Productivity, 
  • Health,
  • Leadership. 

The standard establishes guidelines for companies of all sizes to achieve better performance in those metrics.

Now, next to the second standard: an ISO 10018 for People Engagement. When people are engaged in the company’s activity, they care about its goals and don’t just work to pay their bills. As an IT company, we have a framework to encourage the engagement of our employees in processes. That said, we worked to align our vision with the global guidelines for engaging people in an organization’s quality management system. JetRuby adhered to ISO 10018, as this standard provides even more practical tips in this direction.

As a Software development company, we realize that the correct distribution of challenging tasks is one of the most incredible incentives for engagement.

People Management Practices of the ISO-certified Software Development Agency

Above, we explained that we obtained the ISO certification to prove our commitment to professional people management principles. These principles allow us to find and nurture bright IT talents within our system.

We channel our core people management efforts into several vital directions:

  1. Fostering future talent. JetRuby has been actively involved in teaching at universities and conducting internal academies since 2016. This approach allows us to nurture future talent consistently. 
  2. Continuous internal development. We’ve implemented a robust system of reinforced training programs with dedicated mentors, resulting in 78% of our developers improving their skills each year. This enables us to offer our clients highly skilled and continuously evolving middle and senior engineers.
  3. Focus on individual development. A goal is to create direct, personal communication between each engineer and their direct technical leader. These interactions provide a platform for personalized feedback and career discussions. By implementing feedback loops and collecting eNPS (Employee Net Promoter Score), we gather insights into understanding individual needs and workplace satisfaction. 
  4. Keeping engineers engaged in exciting projects. Everyone seeks to be part of a meaningful process. Our developers play integral roles in international teams and tackle complex challenges. We ensure a healthy project rotation to provide each engineer with stimulating tasks to solve.ISO-certified software development agency


We gauge our success as a software development agency by our achievements and the satisfaction of our clients and their customers. This satisfaction is primarily driven by how we manage the company’s greatest asset — its people. These people create compelling digital products and achieve technological success.

You can check some statistics showcasing our commitment to follow ISO 30414 for Human Capital Management and ISO 10018 for People Engagement):

  • A remarkable 34% of our team actively participates in our referral program, enthusiastically recommending acquaintances to join our company.
  • 9.1 out of 10 employees are deeply engaged and resonate with the company’s mission and values.
  • Our Employee Net Promoter Score (eNPS) is 36%, indicating exceptional employee satisfaction.

Find more information on our ISO certification here.

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