Technologies
Swift, Kotlin
Industry
Fintech
Engagement Model
Dedicated Team
Platform
iOS, Android, Web
Team
NDA
Timeline
Ongoing
Client Overview
Backbase is a global leader in Engagement Banking Platforms. It helps banks and financial institutions improve customer experience and accelerate digital transformation.
With over 150 clients worldwide, Backbase often requires reliable partners to augment its software development.
Project Objectives & Challenges
What Backbase Needed
- Expand their development team quickly with experienced engineers.
- Speed up onboarding to meet tight project deadlines.
- Balance costs by combining Senior and Middle-grade engineers.
The Challenges
Fill open roles within two weeks without delaying project timelines
Need for high-quality SDET resources to support automated testing and ensure faster, more reliable releases
Balancing cost control with engineering quality, especially for QA and test automation roles
Our Work
JetRuby provided Backbase with fast staffing solutions.
What We Did
- Assembled a full-time team across different development streams, teams, and geographical locations.
- Delivered Senior and Middle-grade developers for mobile (iOS, Android), backend (Java), and QA roles, including SDET (Software Development Engineers in Test).
- Our SDET specialists provided automated testing frameworks, improving testing coverage and reducing manual QA effort.
- Reduced vetoed staffing turnaround from 5 to 2 weeks, ensuring minimal development downtime for clients.
- Proposed an SSA agreement to simplify onboarding and scale-up processes.
- Provided Managed Delivery and SLaaS (Software Lab as a Service) models for small features and R&D.
The Results
Together with the Backbase team, we:
- Enabled faster onboarding — new engineers were ready to work within two weeks.
- Ended up with 15% cost savings using a mix of Senior and Middle-grade engineers.
- Improved QA processes and more efficient testing helped speed up releases.
- Laid the foundation for deeper collaboration through SSA and managed delivery options.
During the project, we made important improvements to the platform:
Accessibility Compliance
We redesigned the user interface to make it accessible for people with disabilities. This includes features like screen reader compatibility and adjustable contrast for easier use.
Deep Customization
We customized every screen to work smoothly with the client's third-party libraries and services, keeping everything consistent with their existing system.
Multilingual Support
We have enabled right-to-left (RTL) support, particularly for Arabic and other languages. This change adjusts layouts and workflows to meet local needs.
Multi-Channel OTP Delivery
We set up a system for sending one-time passwords (OTPs) via SMS, email, and authenticator apps. This improves security and makes it easier for users.
Backend Version Flexibility
Supported different versions of our backend systems to ensure they work well with various banking setups.
Seamless Integration with Model Bank
We fully integrated the solution into the client’s banking platform, Model Bank, to ensure compatibility with existing modules.
