Trusty Care
Trusty Care is a platform that helps health insurance professionals find the best insurance plans for their clients. To prevent system crashes during busy renewal periods, the company worked with JetRuby to upgrade its system and enhance its performance.
Technologies
Node.js, Vue.js
Industry
Healthcare
Engagement Model
Dedicated Team
Platform
Web
Team
3 members
Timeline
6 months
Client & Project Overview
Trusty Care, a healthcare insurance brokerage platform, was concerned about a potential system failure when 90% of customers review and change their insurance plans.
Trusty Care decided to use a third-party software to enhance this process and make user interactions easier.
However, the software they bought had hidden problems.
It was built on Node.js and Vue.js, which did not align with Trusty Care’s expertise in Python. Additionally, the old code contained many security issues.
Our team stepped in to update the system.
We helped the client’s team integrate new software into Trusty Care’s digital solutions ecosystem. We ensured it could handle more traffic during busy times without affecting the user experience.
Project Objectives & Challenges
Trusty Care’s vision was clear — ensure the system is robust and capable of handling high load.
But it faced several challenges:
Legacy Code Complexity
The previous system had many problems, including technical debt, unstable workarounds, security vulnerabilities, and poor maintainability.
Foreign Tech Stack
Trusty Care’s team lacked expertise in Node.js/Vue.js, which made it hard to manage or improve the product on their own.
Scalability Under Pressure
The platform needed strong improvements to prevent crashes during the annual renewal period, which accounts for 90% of yearly user traffic.
Six-Month Deadline
The client had to be fully prepared before the annual renewal period, with no delays.
Our Work
JetRuby approached the project to stabilize the current system.
We began with a deep technical audit led by a Senior Solution Architect, who analyzed the legacy code, identified critical pain points, and:
- Removed unstable patches and redundant logic that impacted code readability and security.
- Restructured the backend to better manage concurrent user loads during peak traffic.
- Provided documentation to bridge knowledge gaps for Trusty Care’s Python-centric team.
As the due date got closer, a project coordinator and additional developer joined the team to keep tasks on schedule. They also tested the system by simulating heavy traffic.
Teamwork was essential. We partnered closely with Trusty Care’s team to ensure that every adjustment was in harmony with their operational objectives.
Results & Business Impact
The true test came during Trusty Care’s annual renewal rush — a time that had traditionally put their systems to the test.
This time, the platform remained stable.
The upgraded solution effectively handled thousands of simultaneous requests without any issues, achieving zero downtime during peak periods.
In addition to immediate performance improvements, the updated codebase reduced future maintenance expenses by 40%, and Trusty Care’s team was able to concentrate on innovation instead of crisis management.
Perhaps most importantly, the project fostered trust.
Trusty Care’s developers now confidently manage the system with comprehensive documentation and a deeper understanding of the once-unfamiliar tech stack.
