One of the most frequent failures with any deployment is a lack of focus on the people element. Just as it’s essential to involve the users in the user-interface and reporting processes, it’s essential to engage employees in the deployment.
Below is a link to an article that addresses in detail the elements necessary for success. Here’s a quick summary of what’s essential in a deployment plan to overcome the common resistance to anything new.
- Create a sense of meaning. Help users understand the why—how will this platform help organizations. This is best communicated over time in quick messages rather than in lengthy training meetings.
- Make sure there is someone in charge with a clear deployment plan that includes qualitative and quantitative goals and have a support team well trained, confident, and able to train to the level of the standard trainee.
- Build the process into your current communications processes, be they e-newsletters, workplace technology, videos from the CEO, etc.
- Focus on how the technology will help employees by starting with the tasks most critical to the organization and therefore their jobs.
- Assessment and feedback. Provide opportunities for real-time feedback or questions related to the technology and respond and act appropriately.
- Make it fun. Hold contests or sweepstakes or friendly competitions when appropriate with tangible gifts commensurate to the accomplishment to express appreciation and create a buzz across the organization.
- Measure success based on the goals.